About Us

GENERAL

What is That'so Cool and who's behind it?

Thatsocool.co.nz is an online store and community that focuses on selling cool stuff cheap. It started as an employee-store slash market-testing type of place for an electronics distributor, but it's taken on a life of its own. 

I see only one item, do you sell anything else?

No. We sell one item per day until it is sold out or until 11:59pm central time when it is replaced (see next entry for details). However, each item we sell is in stock and typically ships within 2-3 business days.

What is the schedule for new items?

The short answer: we offer a new item every single day. The details: a new product is released every morning at 12am central time, seven days a week. (If you're not a morning person, this can be described as every night at midnight. Better?) If a product sells out during its run, a new item will not appear until the next release time. You will know if a product is sold out, because the main page says "SOLD OUT" instead of "Add to Cart". (Clever, eh?)

I missed yesterday's item, can I still get one?

No. Each thatsocool.co.nz product is discontinued at 11:59pm central time. That's that. Period. We may get more at a later date if we're lucky, but we offer no guarantees, we allow no backorders, and we have no waiting/notification lists. Too bad.

I want to talk to a live person there, can I call you?

No. We are busy sourcing new products and shipping orders. You can post a comment to our contact form. We will contact you soon.

Will I receive customer support like I'm used to?

No. Well, not really. If you buy something you don't end up liking or you have what marketing people call "buyer's remorse," sell it on eBay. It's likely you'll make money doing this and save everyone a hassle. If the item doesn't work, find out what you're doing wrong. Yes, we know you think the item is bad, but it's probably your fault. Google your problem, or come back to that product discussion in our community and ask other people if they know. Try to call the manufacturer and ask if they know. If you give up and must return it to us, then follow on to the next FAQ entry.

How do I return a defective product?

Contact us via email form. You will likely get a replacement of a new model. If we still haven't dissuaded you, email sales@thatsocool.co.nz with your order number, the name of the product you are returning, and the detailed problem with the item. We will respond with return authorization by the next business day. Because we aren't likely to have a replacement in stock, you should be prepared for a refund-only option if that's all we can do. Know that return freight will be at your expense. Also We do not have to provide a refund if you have changed mind about a particular purchased, so please choose carefully.

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Will That'so Cool ever tell us how many units remain available in a given sale?

No. That would spoil the fun. But we will give you one hint, which brings us to...